The Labor Value Multiple and Why It’s the Most Important Metric for Service Businesses

One question I get asked a lot is: what is the single most important financial metric I should focus on? Well, if you own or manage a service organization, that metric is Labor Value Multiple, or LVM.

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The LTV:CAC Ratio – Evaluating Customer Acquisition Cost

Last week I showed you how to calculate customer acquisition cost in real dollars. While this is an important metric for you to understand about your business, what's even more useful is understanding how that CAC, customer acquisition cost, relates to your LTV, or lifetime value of your customers.

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How to Calculate Customer Acquisition Cost

Hi. Today we're going to be talking about customer acquisition cost. As the head of marketing for SmartBooks, it's my job both to bring in new customers to SmartBooks and to do so at a cost effective price.

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Working Remotely: How to Set Your Employees, and Your Business, Up for Success

According to surveys of American workers, 43 percent of employees work from home some of the time, with a full three percent working remotely at least half the time. In

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Profit Growth: How to Set, Track and Achieve your Goals

Every company sets financial goals, but are they basing them on the right metrics? We’ve seen too many businesses struggle with these issues. It’s not a coincidence. Few companies understand which strategies

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The EOS Accountability Chart: How to Best Fill the Finance Seat

Hi, I'm Cal Wilder, founder and CEO of SmartBooks Corp. This video is for all you EOS implementers and users of the entrepreneurial operating system. I'm an early implementer myself. Back in 2012, we implemented at SmartBooks.

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Successfully Filling the EOS Finance Seat

If you’re familiar with the Entrepreneurial Operating System (EOS), you know it’s a popular management system used by small businesses. We’ve used it internally at SmartBooks since 2012, and in

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Growth Strategies for Professional Services Firms: To Grow or Not to Grow

It’s no secret that the professional services (PS) market is growing at a brisk pace. The Professional Services Market Global Report 2017 forecasts 5.4 percent annual growth until 2020, expected

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5 Yearly Tax Essentials

Avoid unwanted tax surprises each year by reviewing our five tax essentials. These tips ensure that you don’t run into unexpected delays when you file your tax return. For more

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The Most Important Criteria for Selecting an Accounting Agency

We're proud to be on Expertise.com's list of top accounting firms in the Boston area. Of course, we believe that outsourcing your bookkeeping and accounting makes a lot of sense, but we know it can be hard to figure out what you're looking for in a provider. So here are some tips to help you figure out who's a good match for your company.

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